Last Updated: 3/15，2026
AcSync (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the AcSync mobile application, related services, and connected devices (collectively, the “Services”).
By using the AcSync application or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you use the AcSync application and related smart device services, we may collect certain information to provide and improve our services.
The types of information we may collect include:
1.1 Account Information
When you register or use the AcSync App, we may collect:
- Email address
- Account login information
This information is used to create and manage your account and provide customer support.
1.2 Device and Usage Information
When you connect lighting or fan devices to the AcSync platform, we may collect information related to device operation, including:
- Connected device information
- Device status and configuration
- Device usage frequency
This information helps ensure that the smart control functions operate properly.
1.3 Location Information
In some cases, the application may collect general location information associated with your device or network, such as:
- Region or approximate location
This information may be used to improve service functionality or ensure proper device connectivity.
1.4 User Interaction Information
We may collect information related to how you interact with the AcSync App and services, including:
- Frequency of application use
- Interaction with smart device controls
This information helps us analyze product performance and improve user experience.
2. How We Collect Information
We collect information primarily through the following methods:
2.1 Information You Provide
Some information is provided directly by users when:
- Creating an account
- Connecting smart devices
- Contacting customer support
- Using application features
2.2 User Authorization
Certain data may only be collected after the user has explicitly granted permission through the application.
Users may be asked to authorize access to certain information or device features, and data will only be collected after such authorization is granted.
3. How We Use Your Information
We use the information collected for the following purposes:
3.1 Providing and Maintaining Services
Your information allows us to:
- Enable smart device connectivity
- Provide remote control features
- Maintain system stability
3.2 Improving User Experience
Usage data helps us understand how users interact with our services, allowing us to improve application functionality and performance.
3.3 Customer Support and After-Sales Service
If you contact us for assistance, your information may be used to:
- Respond to inquiries
- Provide technical support
- Resolve service issues
4. Data Sharing and Disclosure
AcSync does not sell, rent, or share personal information with third parties.
Your personal data will not be disclosed to external organizations unless required by applicable law or legal process.
5. Data Storage and Security
We take appropriate technical and organizational measures to protect user data.
Data Storage
User information collected through the AcSync services is stored securely on servers.
Data Protection
We implement reasonable security practices designed to protect personal data from:
- Unauthorized access
- Loss
- Misuse
- Alteration or disclosure
However, no internet-based service can guarantee absolute security. Users should also take steps to protect their account credentials.
6. User Rights and Data Control
Users have control over their personal information.
6.1 Access and Review
Users can view their account information directly within the AcSync App.
6.2 Modify Information
Users may update or correct their account information through the application settings.
6.3 Delete Account and Data
Users may delete their account at any time through the application. Upon account deletion, associated personal information will be removed or anonymized in accordance with applicable laws and system requirements.
7. Data Retention
We retain user information only for as long as necessary to provide the services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
8. Children’s Privacy
AcSync services are not intended for children under the age of 13 (or the minimum legal age required in applicable jurisdictions). We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our services.
When updates are made, the revised version will be posted on our website or application with an updated effective date.
We encourage users to review this Privacy Policy periodically.
10. Contact Information
If you have questions about this Privacy Policy or our data practices, you may contact us at:
Email: support@acsync.com
Company: AcSync 丨 Zhongshan Fengcai Electrical Co., Ltd.
Website: acsync.com